Advanced access scheduling for primary care

Added June 20, 2020

Citation: Rose KD, Ross JS, Horwitz LI. Advanced access scheduling outcomes: a systematic review. Archives of Internal Medicine 2011 Jul 11;171(13):1150-9.

What is this? The COVID-19 pandemic is placing a strain on healthcare services. Existing research on ways to manage services, such as advanced access scheduling for primary care, may provide useful information for policy makers.

In this systematic review the authors searched for information on patient, physician, and practice outcomes resulting from the implementation of advanced access scheduling in primary care. They restricted their searches to articles published in English and did the search in August 2010. They identified 28 articles describing 24 studies, all of which were from the UK or the USA.

What was found: Strategies to allow advanced access to primary care improved wait times and reduced non-attendance rates.

The effects on patient satisfaction of strategies to allow advanced access to primary care were variable.  

The effects on clinical outcomes and loss to follow-up of strategies to allow advanced access to primary care are uncertain.


Disclaimer: This summary has been written by staff and volunteers of Evidence Aid in order to make the content of the original document accessible to decision makers who are searching for the available evidence on the coronavirus (COVID-19) but may not have the time, initially, to read the original report in full. This summary is not intended as a substitute for the medical advice of physicians, other health workers, professional associations, guideline developers, or national governments and international agencies. If readers of this summary think that the evidence that is presented within it is relevant to their decision-making they should refer to the content and details of the original article, and the advice and guidelines offered by other sources of expertise, before making decisions. Evidence Aid cannot be held responsible for any decisions made about the coronavirus (COVID-19) on the basis of this summary alone.