Telemedicine and eHealth: quality of service and quality of experience in research done up to 2018

Added July 15, 2020

Citation: De La Torre Díez I, Alonso SG, Hamrioui S, et al. Systematic review about QoS and QoE in telemedicine and eHealth services and applications. Journal of medical systems. 2018 Oct 1;42(10):182.

What is this? The COVID-19 pandemic is placing a strain on healthcare services. Existing research on telemedicine and eHealth might provide useful information for policy makers.

In this systematic review, the authors searched for studies of quality of service (QoS) and quality of experience (QoE) for users of telemedicine and eHealth. They restricted their search to articles published in Spanish and English between 2008 and 2018. They included 39 studies.

What was found: Quality of service and quality of experience are important considerations for privacy, reliability, quality, and data security in remote healthcare delivery.

At the time of this review, the included studies showed that existing telemedicine via single wire networks could not guarantee good quality of service, but that technological improvements might improve delivery.

At the time of this review, the included studies showed that quality of experience was often overlooked in considering the delivery of telehealth but requires evaluation to improve user acceptance.


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