Telemedicine and eHealth: quality of service and quality of experience in research done up to 2018

Added July 15, 2020

Citation: De La Torre Díez I, Alonso SG, Hamrioui S, et al. Systematic review about QoS and QoE in telemedicine and eHealth services and applications. Journal of medical systems. 2018 Oct 1;42(10):182.

What is this? The COVID-19 pandemic is placing a strain on healthcare services. Existing research on telemedicine and eHealth might provide useful information for policy makers.

In this systematic review, the authors searched for studies of quality of service (QoS) and quality of experience (QoE) for users of telemedicine and eHealth. They restricted their search to articles published in Spanish and English between 2008 and 2018. They included 39 studies.

What was found: Quality of service and quality of experience are important considerations for privacy, reliability, quality, and data security in remote healthcare delivery.

At the time of this review, the included studies showed that existing telemedicine via single wire networks could not guarantee good quality of service, but that technological improvements might improve delivery.

At the time of this review, the included studies showed that quality of experience was often overlooked in considering the delivery of telehealth but requires evaluation to improve user acceptance.

 

Disclaimer: This summary has been written by staff and volunteers of Evidence Aid in order to make the content of the original document accessible to decision makers who are searching for the available evidence on the coronavirus (COVID-19) but may not have the time, initially, to read the original report in full. This summary is not intended as a substitute for the medical advice of physicians, other health workers, professional associations, guideline developers, or national governments and international agencies. If readers of this summary think that the evidence that is presented within it is relevant to their decision-making they should refer to the content and details of the original article, and the advice and guidelines offered by other sources of expertise, before making decisions. Evidence Aid cannot be held responsible for any decisions made about the coronavirus (COVID-19) on the basis of this summary alone.

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